FLASH NUMBER <redacted>
SEVERITY LEVEL CATA
CRITERIA HSI - HSI outage impacting 2500 or more customers
IMPACT LOSS OF DATA AND/OR CONNECTIVITY
CITY THOUSAND OAKS
OUTAGE START DATE 07-06-2009
OUTAGE START TIME 17:10:00 GMT
OUTAGE END DATE 07-06-2009
OUTAGE END TIME 22:26:00 GMT
CAUSE OF OUTAGE FIBER/CABLE OUTAGE - OUTSIDE
CORRECTIVE ACTION Fiber spliced.
TICKET SOURCE WHITEBOARD
TICKET NUMBER 92475
07-06-2009 18:34 GMT
Thousand Oaks, CA - HSI - Informational Bridge: (517) 477-3482 pc
865-5190. NSMC reports 3500 HSI customers are down. There is a fiber
cut located 1.3 miles outside of the Camarillo Central Office on
Dawson Drive. Approximately 1000 feet of fiber has been damaged.
There is no estimated time of restoral. Number of Trouble Tickets =
07-06-2009 19:45 GMT
NSMC reports that there are 252 attached tickets. Construction is
currently prepping the fiber with an ETA of new fiber onsite at 1:23
07-06-2009 21:24 GMT
NSMC reports that there are 345 attached tickets. All fiber is onsite
and pulled through duct, splicing commencing in approximately 5
07-06-2009 22:49 GMT
NSMC reports construction spliced the fiber. HSI service restored.
406 Attached tickets.
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